We read every message. Response times vary, but corrections and factual errors are prioritized.
Found a factual mistake, outdated pricing, or a product that's changed significantly since we reviewed it? Tell us — corrections to factual and safety-related claims are treated as the highest editorial priority. The more specific you can be (product name, the claim in question, what you've verified), the faster we can act.
errors@silentsecurity.netIs there a security product, category, or comparison we should cover? Reader suggestions drive a significant portion of our editorial calendar. We pay particular attention to requests for categories or products that are underrepresented in mainstream security coverage — the things people actually need help deciding on.
suggest@silentsecurity.netAnything else — reader experience, writing feedback, accessibility issues, confusing explanations, or ideas for the site. If you use Silent Security.net and something isn't working for you, we want to understand why. This category also covers questions about our affiliate relationships or anything else about how we operate.
hello@silentsecurity.netTo set expectations on what we prioritize and how we respond:
What we prioritize: Corrections involving factual errors, safety-related claims, and significantly outdated pricing (typically a change of more than 20% from what we've published). If a product has received a major update that changes our recommendation, that's also high priority — especially for anything in the life safety or home alarm categories.
Response times: We respond to most messages within 5–10 business days. During periods of high review volume that timeline may extend. Corrections to published content are typically faster — we'd rather publish an update than let an error sit.
What we don't respond to: Link exchange requests, sponsored content inquiries, unsolicited press releases, and requests for paid placement of any kind. If your message is a pitch, it won't receive a reply. We're not looking for PR relationships, and our editorial coverage is not available for purchase.
If you're a manufacturer and you believe we've published something factually incorrect about your product, the errors address is the right channel. We take those seriously and will investigate with the same standards we apply to any other correction.